Terms and Conditions for Unmute
Welcome to Unmute by The Mood Space. We're so glad you're here. Unmute is a service offered by TMS Counseling Pvt. Ltd., created with care to offer you a safe and supportive space. By choosing to use our services, you're agreeing to the following Terms and Conditions. If you have any concerns or do not agree with these terms, we kindly ask that you refrain from using the service.
​
1. Call Hours
Our call services for Unmute by The Mood Space are available between 4:00 PM and 10:00 PM. On days of high demand, there may be delays in returning your call. Rest assured, we will make every effort to get back to you as soon as possible.
​
2. Not a Suicide Helpline
Unmute by The Mood Space is a supportive listening space but not a substitute for emergency mental health services or professional crisis intervention. If you're in immediate danger, or experiencing suicidal thoughts or a mental health crisis, please contact a crisis helpline or emergency services in your area.
​
3. Long-Term Therapy
If you're looking for ongoing, long-term support, we invite you to explore our therapy offerings at www.themoodspace.com/getstarted. While Unmute by The Mood Space is a safe space to be heard and held in the moment, it is not designed to replace long-term therapy.
​
4. Role of Listeners
Listeners at Unmute by The Mood Space are psychology students trained in empathetic and non-judgmental listening. They are not therapists or counselors and do not offer clinical advice or therapy. Their role is to hold space, listen with care, and support emotional expression.
​
5. Confidentiality
We are committed to maintaining your privacy. All conversations are confidential, except in cases where there is a risk of harm to yourself or others, in which case appropriate actions will be taken.
​
6. Communication Platforms
Our communication platforms include:
- Interakt: We use Interakt to manage WhatsApp messaging services with users. All communication through WhatsApp is handled securely via Interakt.
- MyOperator: Calls made to and from our toll-free number are managed through MyOperator, a trusted cloud communication platform.
By using Unmute by The Mood Space, you consent to communications via these third-party platforms.
Please review their privacy policies:
- Interakt Terms of Service: https://www.interakt.shop/terms-of-service/
- MyOperator Privacy Policy: https://myoperator.com/privacy-policy
​
7. Recording of Sessions
To enhance our service quality and ensure continuous improvement, calls made through our toll-free number are recorded using MyOperator.com. These recordings are securely stored and are used strictly for service evaluation and improvement purposes. By using our service, you consent to the recording of your sessions.
​
8. No Refund Policy
There is no refund available for the services provided by Unmute by The Mood Space. All sessions are non-refundable once booked.
​
9. No Substitution for Medical Advice
Unmute by The Mood Space does not offer medical or psychological advice. Our services are not intended to replace professional mental health care, diagnosis, or treatment.
​
10. Limitations of Service
Unmute by The Mood Space is designed for short-term emotional support only. If your needs exceed this, we encourage seeking additional professional support.
​
11. Use of Service
You agree to engage respectfully while using Unmute by The Mood Space. Abusive, harmful, or disruptive behavior will not be tolerated and may result in termination of service.
​
12. Changes to Terms
TMS Counseling Pvt. Ltd reserves the right to modify these Terms and Conditions at any time. Changes will be updated here, and continued use implies acceptance.
​
13. User Consent
By using the Unmute by The Mood Space services, you acknowledge and agree to these Terms and Conditions.
14. Age Restriction
You must be 18 years or older to use Unmute by The Mood Space services.
​
15. Service Availability
Service availability may be impacted by factors like maintenance, high call volumes, or unforeseen circumstances. While we strive to offer uninterrupted services, they are not guaranteed.
​
16. Limitation of Liability
TMS Counseling Pvt. Ltd will not be liable for any damages, losses, or other consequences arising from the use of or inability to use Unmute by The Mood Space services.
​
17. User Responsibility
You are responsible for providing accurate information and engaging respectfully. Fraudulent or harmful behavior may lead to termination of access.
​
18. Intellectual Property
All content related to Unmute by The Mood Space — including logos, designs, text — is the intellectual property of TMS Counseling Pvt. Ltd.
​
19. Dispute Resolution
Any disputes will be handled under the laws of India, with efforts toward mediation or arbitration before litigation.
20. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of external sites.
​
21. Force Majeure
TMS Counseling Pvt. Ltd is not liable for failure to perform obligations under these Terms and Conditions due to events beyond our control.